Though not always easy, I’m consistently advocating for building a better understanding of people’s context and of whatever makes them tick so that my teams can create risk-free functionalities and delightful experiences.

I believe that design and research should permeate the businesses’ culture and top strategies, and integrate that mindset across the organization so that they can succeed. That’s why I hope that with every team that I work with, we go all out to change business culture and demonstrate the value of making informed decisions to build services and products that have powerful value propositions and help humans achieve seamlessly what they need to do.

It’s not an easy task, but one that I am excited to strive for and tackle in collaboration with teams that have that same restlessness and appetite to solve big challenges one step at a time.